At Casa Pakal, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when making a reservation or using our website.
When you confirm a reservation with Casa Pakal, we may request:
Full name of the guest under the reservation
Valid identification (ID or passport)
Email address
Phone number
Dates of Check In and Check Out
Number of People for the reservation
This information is required to process your booking and ensure a safe and personalized stay.
Your personal information is used exclusively for:
Confirming and managing reservations
Communicating important details about your stay
Providing customer support before, during, and after your visit
Sending future promotions, discounts, or special offers
(if you wish, you may let us know on notes about avoid this)
All information collected on this website is stored in a secure database hosted on servers located in Costa Rica.
Only Casa Pakal’s authorized staff has access to this data.
We do not sell, rent, or share your information with third parties.
Our website uses cookies and similar technologies to improve performance, marketing, and user experience, including:
Google Analytics – to analyze website traffic and visitor behavior
Google Ads – to display relevant advertising
Facebook Pixel – to measure campaign effectiveness and reach potential guests
You may disable cookies in your browser settings; however, some website features may not function properly without them.
As a guest, you have the right to:
Request a copy of the personal data we hold about you
Ask us to correct any inaccuracies
Request that we delete your information after your stay (requests must be made in writing to reservations@casapakal.com)
Casa Pakal complies with the laws of Costa Rica regarding data protection and privacy. By using our website or booking with us, you consent to the collection and use of your information in accordance with this Privacy Policy.
